Privacy Policy for SLO-Mobile LLC

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Last Updated: 11.11.2025

SLO-Mobile (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website slo-mobile.com, contact us, or use our mobility-scooter rental services.

By using our website or booking a rental, you agree to the terms outlined below.

We may collect the following personal information when you use our services:

• Name
• Phone number
• Email address
• Billing address or rental location
• Payment details (processed securely by third-party providers; we do not store full credit card numbers)
• Drop-off / pick-up location details (e.g., airport, hotel, home address)
• Any information you provide through our contact forms, calls, or texts
   

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referral URLs
• Cookies and similar tracking technologies
   

This helps us improve site performance and user experience.

We use collected information to:

• Process and manage rentals
• Confirm booking details, drop-off and pick-up locations
• Provide customer support
• Communicate updates, confirmations, or service-related messages
• Improve website functionality and optimize visitor experience
• Ensure safety, security, and fraud prevention
• Comply with legal or regulatory requirements
   

We do not sell your personal information.

We may share information only in the following situations:

• Payment Processors: To complete your rental transaction
• Service Providers: For website hosting, analytics, email/text communications
• Legal Requirements: If required by law, subpoena, or government request
• Business Operations: If SLO-Mobile is involved in a merger, asset sale, or business transfer
   

We do not share information with advertisers or data brokers.

We use cookies and similar technologies to:

• Improve website speed and functionality
• Remember your preferences
• Analyze site traffic
   

You may adjust cookie settings in your browser at any time.

We retain personal information only as long as necessary for:

• Providing rental services
• Business operations and analytics
• Legal or tax obligations
   

We securely delete or anonymize data when it is no longer required.

Depending on your location, you may have rights to:

• Access your personal information
• Correct or update data
• Request deletion
• Opt out of marketing or promotional messages
• Restrict certain types of processing
   

To make a request, email: info@slo-mobile.com (or your preferred email).

We take reasonable measures to protect your information, including:

• Encrypted payment processing
• Secure website hosting
• Access controls and authentication
• Routine monitoring for vulnerabilities
   

While we follow industry standards, no online system can guarantee 100% security.

Our website and services are not intended for children under 13, and we do not knowingly collect information from children.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

We may update this policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

If you have questions about this Privacy Policy or your personal information, please contact us:

SLO-Mobile
San Luis Obispo County, California
Phone: (805) 242-6234
Email: info@slo-mobile.com